Power Restoration

Power outages occur for various reasons around the our service area. Outages may be caused by:

• Storms
• Car accidents
• Dig-ins
• Fallen trees
• Other reasons

In Most Cases, an Outage Affects Very Few Members & is Repaired Within Hours

When widespread outages occur because of storms or high winds, our personnel respond as quickly as possible. The Co-op’s computerized outage system:

1. Tracks customer calls (which provides the data for our Outage Map)
2. Dispatches service crews to the affected area

While speed and efficiency are important, our employees are instructed to maintain safety standards as they work to restore power to customers.

Outage Restoration

Our outage restoration policy is to make repairs that will restore service to the most people in the least amount of time:

1. Transmission lines and substations are repaired first.
2. Distribution lines that feed neighborhoods are repaired next.
3. Tap lines and individual service lines are repaired to restore power to members who may still be without electricity.